Grand Casino Arena is Moving to SeatGeek
Find Answers Below to Frequently Asked Questions
As part of our commitment to providing the best possible guest experience, Grand Casino Arena and the Minnesota Wild are transitioning to SeatGeek as our official ticketing partner.
This change is designed to make buying, accessing, managing, transferring, and selling tickets easier than ever. While the technology behind your tickets is changing, your tickets, seat locations, and event experience remain the same.
Need Additional Help Accessing Your SeatGeek Account?
If you're having trouble creating, verifying, or accessing your ticketing account, please reach out to SeatGeek for assistance.
SeatGeek Phone Number: 833-691-3400
SeatGeek Email: grandcasinoarena@seatgeek.com
You can also complete this form below and a member of our Guest Services team will assist you in linking your account.
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Will my tickets automatically be transferred to SeatGeek?
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Yes. Tickets purchased through Ticketmaster will automatically transfer to SeatGeek. Your tickets will remain valid, and your seat locations will not change.
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What happens to tickets I currently have in Ticketmaster?
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Tickets for events occurring before July 1, 2026, will remain accessible through Ticketmaster. Some events, noted below, will continue to be managed through Ticketmaster while all others will be managed through SeatGeek.
Those events are Minnesota TCG Card Show, Lionel Richie and Earth, Wind & Fire, Josh Groban, Alex Warren, Monster Jam, and Modest Premium Automotive Showcase.
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Do I need a SeatGeek account?
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Yes. To access tickets that have been transferred to SeatGeek, you'll need a SeatGeek account associated with the same email address used for your original ticket purchase.
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What if my SeatGeek account uses a different email address?
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We recommend using the same email address associated with your Ticketmaster account.
For assistance in updating your email, please reach out to SeatGeek's Fan Support at grandcasinoarena@seatgeek.com.
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Will my seats change?
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No. Your seat locations will remain the same after your tickets are transferred to SeatGeek.
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Can I still transfer or sell my tickets?
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Yes. Once your tickets are available in SeatGeek, you will be able to manage eligible ticket transfers and resale directly through the platform.
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What if I already added my Ticketmaster tickets to Apple Wallet or Google Wallet?
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Once your tickets are available in SeatGeek, we recommend removing the old Ticketmaster tickets and adding the new SeatGeek tickets to your mobile wallet.
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What if I don't see my tickets in SeatGeek?
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Verify you're logged into SeatGeek using the same email address associated with your original ticket purchase.
If you still cannot locate your tickets, please fill out this assistance form.
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What happens if I purchased tickets through a resale marketplace?
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Tickets purchased through authorized resale channels remain valid. Follow the instructions provided regarding ticket transfer and account access.
Transferring Your SeatGeek Tickets
Sending tickets to friends and family on SeatGeek is easy! If your tickets are uploaded to your SeatGeek account, head to the Tickets section of your account and you should see an option to send your tickets.
Select Transfer, choose the number of tickets you want to send and the recipient for each set of tickets you are sending. Hit the Transfer option at the bottom and your tickets will be sent!
For more detailed instructions, please watch the videos below or visit SeatGeek's support page.